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The issue was resolved as the player successfully received his full payouts after initial delays in verification and withdrawal requests. The situation remained pending as the team awaited any potential response from the casino. Consequently, the complaint was marked as unresolved, and the player was advised to reach out to the Anjouan Gaming Authority for further assistance. The player from Kazakhstan had requested a withdrawal less than two weeks prior to submitting this complaint.
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People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Stay connected with Caspero Casino News & Reviews for everything you need to know about online gaming. Caspero Casino News & Reviews is your go-to destination for the latest news, expert reviews, and insights from the online casino world. Our terms and conditions provide all the details on bonuses, wagering rules, and promotions to help you make informed decisions.
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Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. Browse all bonuses offered by Caspero Casino, including their no deposit bonus offers and first deposit welcome bonuses. When reviewing online casinos, we collect information about their customer support and language options.
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Following the team's assistance, the issue was resolved, and the player confirmed receipt of their winnings. The Complaints Team intervened after the player reported delays despite all documents being verified and a lack of communication from the casino's finance department. The Complaints Team intervened after the recommended waiting period and confirmed that the player's account had been successfully verified, allowing the withdrawal to be processed. Consequently, the complaint was marked as "unresolved," and the player's situation was documented in hopes that the casino might reconsider its approach in the future. Please note that some of these may only be available to players from selected countries.
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